The Psyche website (psyche.co) is operated by the not-for-profit, registered charity Aeon Media Group Ltd (‘Aeon’), Australian Business Number 80 612 076 614.
Aeon may change this policy from time to time by updating this page and you should regularly check to ensure that you are happy with any changes. This policy was last updated on 01 November 2021.
The policy outlines:
- General principle
- How we collect information
- Types of information we may collect
- How we use your information
- How we protect the information we collect
- Access to your personal information
- How to contact us
1. General principle
There are two types of information we may collect from you when you use the website: non-personally identifiable information and personally identifiable information. Non-personally identifiable information does not individually identify you, but it may include tracking and usage information about your general location, demographics, use of the website and the internet. Personally identifiable information is information that you voluntarily provide when you set up a user account, subscribe to a newsletter, complete an online syndication request, make a donation or query that can individually identify you and may include your name and email address etc.
We do not link non-personally identifiable information to your personally identifiable information.
We do not share either type of information unless required to run the website and services (see third-party services below). We will never sell either type of information.
2. How we collect information
We collect information when you:
- Ask to be placed on an email newsletter list
- Make a donation or become a Supporter
- Set up a user account
- Become a Friend of Aeon and set up a user account
- Make an enquiry about our services
- Visit our website
- Answer a reader survey
- Complete an online syndication request
- Post a comment on our website
- Provide information to us
When you visit our website, we collect information through the Tracking Technologies ‘Cookies’, Google Analytics and Hotjar.
As is true of most websites, we gather certain information automatically and store it in temporary log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system and date/time stamp.
We use the information gathered from the services outlined above to better gain an understanding about how our website is used by visitors, to analyse trends, to administer the website, and to gather demographic information about our user base. This enables us to build and maintain our service with user feedback, helping us to update and improve the service we provide.
You can opt out of these services by installing ad blockers or privacy browser extensions.
Regular cookies may generally be disabled or removed by tools available as part of most browsers. However, this means you won’t receive the benefits cookies provide. For example, a cookie may enable you to resume a video you watched in a previous visit, or keep you logged in to the website.
You can opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout or download the Google Analytics Opt-out Browser Add-on.
Links to other websites, social media platforms
You may interact with content on our website through social media platforms we use such as Facebook, Twitter and Instagram by using their social features. Examples of social features include ‘liking’ or ‘sharing’ our content. We encourage you to review their policies before using their tools, which can be found at their respective websites. If you’d prefer that these social media platforms do not collect information about the content you share and use, we suggest that you don’t use their tools.
Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over the information that is collected and shared about you. You should exercise caution and look at the privacy statement applicable to the website in question.
3. Types of information we may collect
The types of information we may collect includes:
- Internet Protocol (IP) address
- Device (iPad, laptop, mobile etc)
- Browser type (Safari, Firefox etc)
- Internet Service Provider (ISP)
- Date and time stamp of access/donation
- Referral/exiting information – for example the website you came from prior to our website, or after leaving our website
- Information that tells us how you experience the site – for example how much time you spend on which pages, which links you choose to click
- Account information (email address, payment method etc)
- Information you provide through a Psyche reader survey which might include age range, education level etc
- Information you provide on your user profile
- Information you provide when completing a syndication online form
- Endorsements you voluntarily provide upon donating
Aeon is not responsible for any information you have provided in public areas of our website or on our social media platforms, which may then be viewed by other users.
4. How we use your information
The information we collect may be used to help us:
- Provide services you voluntarily subscribed to such as email newsletters
- Provide Friends of Aeon services including email newsletters or other features
- Issue donation payment receipts, notify you of payment failures and payment renewals
- Collect payment and deal with your account
- Email you occasional donation requests
- Improve the quality of our website
- Promote services to you including advising you of updates or changes to our website and services
- Improve the website through reader surveys and feedback
- In fraud prevention purposes
Disclosure to third-party services
As part of providing our website and services to you we use a limited number of third-party services that perform functions on our behalf, including but not limited to website hosting, server monitoring, tracking user behaviour, marketing automation services, payments, billing and customer service.
We have no control over, and assume no responsibility for, the conduct, practices or privacy policies of these third-party services and encourage you to read the policies of the services we use below:
Psyche and Aeon uses the Help Scout help-desk software to respond to donor or reader enquiries. Find out more about how Help Scout protects your security here.
Psyche and Aeon uses Xero accounting software for supplier and staff payments and billing. Find out more about how Xero protects your security here.
Psyche and Aeon uses third-party tracking technologies Google Analytics and Hotjar. Please see ‘Tracking Technologies’ above for more information and for the privacy policies of these services.
When you donate to Aeon Media Group / Aeon America
We do not retain or use any credit card or other financial account information on our servers. That information is conveyed to third-party payment services and is used only to clear the payment for your donation. We use Stripe to process secure payments online. Find out more about how Stripe protects your privacy and security. We also accept donations via PayPal. Find out more about how PayPal protects your privacy and security.
See also Terms and Conditions for recurring monthly or annual donations as part of our Friends of Aeon program.
When you subscribe to our email newsletters
By clicking ‘subscribe’ you agree to the following:
We will use the email address you provide to send you a daily and/or weekly email (depending on your selection). We also send occasional donation requests and, no more than once a year, reader surveys.
You can change your mind at any time by clicking the ‘unsubscribe’ link in the footer of emails you receive from us, or by contacting us at email@example.com. If you want to review and correct the personal information we have about you, you can click on ‘update preferences’ in the footer of emails you receive from us, or by contacting us at firstname.lastname@example.org.
5. How we protect the information we collect
We are committed to ensuring that your information is secure. We have taken reasonable measures to protect information about you from loss, theft, misuse or unauthorised access, disclosure, alteration and destruction. No physical or electronic security system is impenetrable however and you should take your own precautions to protect the security of any personally identifiable information you transmit. We cannot guarantee that the personal information you supply will not be intercepted while transmitted to us or third-party service providers.
Sharing your personal information
This website is published in Australia. If you are located in a country outside of Australia and voluntarily submit personally identifiable information to us, you should be aware that information about you will be transferred to Australia. We attempt to comply with local data protection laws to the extent that they may apply to Aeon Media Group Ltd’s services.
Our website is not directed at children under the age of 16 and we do not knowingly collect or maintain information from those we know are younger than 16. If you are younger than 16, you should not submit or post any personally identifiable information to our website.
6. Access to your personal information
You may request a copy of the personal information we hold about you by submitting a written request to email@example.com. We may only implement requests with respect to the personal information associated with the particular email address you use to send us the request. We will try and respond to your request as soon as reasonably practical. When you receive the information, if you think any of it is wrong or out of date, you can ask us to change or delete it for you.
If you have a user account you can change your user name or password or other information you have voluntarily input directly from your user account by clicking on the ‘edit profile’ tab on your profile page.
We take all reasonable steps to ensure the information held is accurate, up-to-date, complete, relevant and not misleading.
7. Contact us