What to do when someone goes on the defensive
Our natural impulses often make matters worse. Here’s an approach that works, grounded in conflict resolution and psychology
by Adar Cohen & Nick Wignall
Adar Cohen helps people have big conversations. He holds a PhD in conflict resolution from Trinity College Dublin and has lectured at Harvard University, the University of Chicago and, at the invitation of the King of Bhutan, at Sherubtse College. He lives in New Hampshire, US.
