
Why listening well can make disagreements less damaging
Offering undivided attention and curiosity not only lowers the temperature of a conversation but can change its outcome
by Guy Itzchakov
Guy Itzchakov is an associate professor in the Department of Human Services at the University of Haifa in Israel, where he directs the Interpersonal Listening and Social Influence lab. His research focuses on high-quality listening and attitudes, and has appeared in leading social and organisational psychology journals. In 2023, he received an early career research award from the Attitude and Social Influence interest group of the Society for Personality and Social Psychology.