I’m trying a different approach to listening

Two colourful birds on a branch one with wings spread against a blurred background.

Lately, I’ve been trying to be a better listener by using Carl Rogers’s technique of ‘unconditional positive regard’ (UPR), an idea I learned about on a recent psychology course. UPR refers to nonjudgmental acceptance of, and care for, a person – regardless of whether you agree with the things they say, think and do. It doesn’t suggest that you ignore or permit harmful behaviour, only that an individual should not have conditions they need to meet for them to be worthy of warmth and support.

When I first heard about UPR, it struck me that one reason it might be so powerful is that we very rarely come across this nonjudgmental approach in our daily lives. From socialising to contributing in meetings, it can often feel as though we’re being assessed in various ways. I thought about how comforting it is when you know you’re being held in a positive regard that isn’t going to waver, even if you have an off day or make an error – and whether this was something I could more intentionally foster for the people around me.

In practice, this has meant resisting the urge to jump in with advice, which I’ve noticed is often infused with judgment, and attempting to listen without necessarily looking for a solution. It’s revealed more of my own biases and thought patterns – such as the way I sometimes default to ‘I would/wouldn’t have done X’, rather than understanding where the other person is coming from. It’s meant asking more questions and being increasingly mindful of my nonverbal communication, such as avoiding facial expressions that communicate surprise or disagreement. Granted, I fail every day to uphold the aims of UPR, but the process of attempting it has increased my capacity for compassion – and a happy side-effect is that I seem to judge myself a little less now, too.

by Molly Williamson

FIND OUT MORE

The Psyche Idea ‘Why Listening Well Can Make Disagreements Less Damaging’ (2024) by Guy Itzchakov provides a summary of research showing how high-quality listening, incorporating a nonjudgmental approach, can reduce extremist and prejudiced views, encouraging more nuanced and complex beliefs.

For a reflective personal account on using Rogers’s theories to become a better listener, try the Aeon Essay ‘The Art of Listening’ (2022) by M M Owen.


NOTE TO SELFFOOD AND DRINK

The dissonance of meeting what you eat

There were about seven birds of different colours that I used to see wobble around my neighbour’s urban chicken run. I frequently passed it on the sidewalk. Peering through the fence, I’d feel a bit of unease. I was a not-quite-vegetarian then: I’d given up some meat due to concerns about animal welfare, but still ate chicken. Yet here I was, charmed by these same feathered creatures.

What I felt was cognitive dissonance, a concept first described by the psychologist Leon Festinger in the 1950s. It’s the psychological discomfort someone experiences when what they know or believe is inconsistent with what they do. For instance, you might believe it’s wrong to lie but do it anyway, or know that a major corporation is harming people but still buy its stuff – and that might cause you some internal disharmony. Sometimes, people deal with that by rationalising their behaviour (eg, ‘everyone else does it’). Other times, they change.

A new paper by the researchers David Fechner and Sebastian Isbanner suggests that my increasing cognitive dissonance may have put me over the fence (so to speak) into vegetarianism. They compared several groups of people: those who ate meat and had no plans to change; those who were considering no longer eating meat; and those who had actually made the change. They found that cognitive dissonance (gauged by how uneasy, uncomfortable, etc one felt thinking about eating meat) was higher in the potential-vegetarian group than among the meat-eaters, and higher still among vegetarians.

Other factors differed too, such as how feasible a vegetarian diet seemed to them. But according to the researchers, the results suggest that cognitive dissonance helped to explain why some people who believed in vegetarianism’s benefits actually adopted it. When it comes to morally loaded behaviours, believing might not be enough. Our conflicts might have to stare us in the face.

by Matt Huston

FIND OUT MORE

If you’re contemplating going meat-free yourself, the Psyche Guide ‘How to Go Vegetarian or Vegan’ (2022) by Reed Mangels explains how to do it in a planned and satisfying way.

The initial spark for my eventual dietary shift was the book Eating Animals (2009) by Jonathan Safran Foer.


Embrace the monotony

A painting on a wall with a man in a suit standing in profile beside a doorway in an art gallery.

For most of my 20s, I couldn’t brush my teeth, ride public transit, or take a walk without listening to a podcast or audiobook. Silence, I thought, was a waste of time.

But since reading All the Beauty in the World (2023), I’ve been reconsidering my relationship to dull, seemingly empty moments. In the book, Patrick Bringley recounts his decade among the watchful guards of New York’s Metropolitan Museum of Art. Standing in the Met’s echoic halls for hours on end, day after predictable day, he found that, over time, his relationship to the work slowly changed. Initial enchantment with the art gave way to boredom – and then, enlightenment. He surrendered to the ‘turtleish movement of a watchman’s time’, stopped thinking about how much of his shift was left, and let the hours drift.

I think about Bringley’s experience when I have to engage in any long, monotonous task. It might be waiting in line or on hold, vacuuming, folding laundry, or chopping vegetables for dinner. I resist the urge to fill the time with music or podcasts and strive instead for what Bringley calls a ‘princely detachment’ from time, finding the luxury and nuance in the moment.

Bringley noticed patterns in the different kinds of Met visitors. Hanging up my laundry, I notice patterns in how different articles of clothing tend to wrinkle in the wash. Bringley developed an appreciation for artworks that he initially ignored. I pay finer attention to the unique composition of facial features on the faces of people I stand in line with. I am learning, I think, to appreciate the little things.

Of course, it requires constant practice to find the peace and richness in these stretches of time. But your reward comes, Bringley says, when an hour no longer feels an hour long, and you ‘hardly remember how to be bored’.

by Hannah Seo

FIND OUT MORE

For a thoughtful conversation on how to embrace silence, and the meaning that can be found in intimate moments of quiet, listen to the episode ‘How to Sink Into Silence’ from the podcast The Gray Area with Sean Illing.

The Psyche Guide ‘Solitude Can Be Profoundly Restorative. Here’s How to Savour It’ (2025), by the psychologist Thuy-vy Nguyen, offers expert guidance on treating alone time as an opportunity, rather than a boring interlude.


Motivation is good, but discipline is better

Photo of a boxing match with a standing boxer in the ring and an opponent kneeling behind, lit by overhead lights.

In July this year, the Ukrainian boxer Oleksandr Usyk, aged 38, became the undisputed heavyweight champion of the world – for the second time! Combined with his 2018 undisputed cruiserweight title, this collection of accolades across weight classes is unprecedented in boxing history. His latest success led some commentators to compare him with legends such as Mohammed Ali, and prompted one journalist to ask him how on earth he stays motivated given all that he has achieved.

‘I don’t have motivation,’ Usyk said, ‘I have discipline.’ He went on to explain that motivation is temporary – you have it one day, but not the next. In fact, when he wakes up for training, he never has motivation, only discipline. ‘Motivation is good,’ he said, ‘but discipline is better.’

Usyk was stating succinctly something for which psychologists have long been gathering evidence. Whether it’s training for a sport, pursuing excellence at work, or seeking a healthier lifestyle, desire takes you only so far. That’s why we need to use devices grounded in discipline to support us, so that we don’t think about it, we just do it. What is discipline? It’s ‘related to high conscientiousness’, the sports psychologist Noel Brick tells me, ‘including being organised in our daily activities, an ability to control impulses … or completing activities out of a sense of duty.’ Approaches based on habit formation or implementation intentions ensure that we persist, almost as if on autopilot, regardless of our unreliable motivation levels.

Usyk’s comments reminded me of our Psyche Idea on another important distinction – between goals and commitments. Motivation might help you set your goals. But to get there will take discipline-based commitments. As Justin Kompf explained, ‘a goal is something that you want to do. A commitment supports that goal and is something you have to do.’

by Christian Jarrett

FIND OUT MORE

For more insights into how to achieve your goals, read the Psyche Idea ‘To Meet Your Goals, Forget Willpower and Fill Your Toolbox’ (2022) by Marina Milyavskaya.

For a counterpoint to the idea that discipline is everything, check out this 2012 article I wrote about the psychology of drive and determination for One Life magazine.


The words that make an apology convincing

A photo showing a person holding a bouquet of mixed flowers wrapped in brown paper, viewed from above and behind.

My son was two and we had just been discharged from hospital following a nasty winter bug. His birthday was only a few days away with no time to plan for a big party, so I invited a close family friend and her kids to a teddy bear-making workshop followed by a pizza. She agreed, huge relief – the problem was solved. But then she cancelled last-minute because apparently her children had received a better offer from a popular classmate who hosted great parties! My friend realised quickly that her honesty had fallen flat with me and so she came over to apologise.

I was reminded of this event recently when I attended a lecture about the psychology of apologies by my colleague Shiri Lev-Ari. She described how research has shown that apologies are most convincing when they involve greater cost, such as in terms of money or time. My friend seemed to know this intuitively – she turned up on my doorstep (time cost) with a bottle of champagne (financial cost) at a time that would have likely inconvenienced her (effort cost).

Shiri wondered if this cost rule would extend to the words that we use when we apologise, and in her recent research that’s exactly what she found. People judged apologies involving longer words of explanation (I did not mean to respond in a confrontational manner) as more convincing than apologies involving shorter words (I did not mean to answer in a hostile way), presumably because they signal greater cognitive cost.

So, here’s my message to my friend: next time you need to apologise, do turn up with that that bottle of champagne but consider replacing your ‘real sorrow’ with ‘genuine remorse’.

by Alice Gregory

FIND OUT MORE

For more on the psychology of effective apologies, check out this TED-Ed video ‘The Best Way to Apologize (According to Science)’ (2022).

Are you sure you need to apologise? The Psyche Guide ‘How to Save Yourself Another Pointless Guilt Trip’ (2021) by Aziz Gazipura provides advice for those who feel guilty even when they might not have done anything wrong.

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