I’m trying a different approach to listening

Two colourful birds on a branch one with wings spread against a blurred background.

Lately, I’ve been trying to be a better listener by using Carl Rogers’s technique of ‘unconditional positive regard’ (UPR), an idea I learned about on a recent psychology course. UPR refers to nonjudgmental acceptance of, and care for, a person – regardless of whether you agree with the things they say, think and do. It doesn’t suggest that you ignore or permit harmful behaviour, only that an individual should not have conditions they need to meet for them to be worthy of warmth and support.

When I first heard about UPR, it struck me that one reason it might be so powerful is that we very rarely come across this nonjudgmental approach in our daily lives. From socialising to contributing in meetings, it can often feel as though we’re being assessed in various ways. I thought about how comforting it is when you know you’re being held in a positive regard that isn’t going to waver, even if you have an off day or make an error – and whether this was something I could more intentionally foster for the people around me.

In practice, this has meant resisting the urge to jump in with advice, which I’ve noticed is often infused with judgment, and attempting to listen without necessarily looking for a solution. It’s revealed more of my own biases and thought patterns – such as the way I sometimes default to ‘I would/wouldn’t have done X’, rather than understanding where the other person is coming from. It’s meant asking more questions and being increasingly mindful of my nonverbal communication, such as avoiding facial expressions that communicate surprise or disagreement. Granted, I fail every day to uphold the aims of UPR, but the process of attempting it has increased my capacity for compassion – and a happy side-effect is that I seem to judge myself a little less now, too.

by Molly Williamson

FIND OUT MORE

The Psyche Idea ‘Why Listening Well Can Make Disagreements Less Damaging’ (2024) by Guy Itzchakov provides a summary of research showing how high-quality listening, incorporating a nonjudgmental approach, can reduce extremist and prejudiced views, encouraging more nuanced and complex beliefs.

For a reflective personal account on using Rogers’s theories to become a better listener, try the Aeon Essay ‘The Art of Listening’ (2022) by M M Owen.


NOTE TO SELFEMOTION REGULATION

Seeing all the parts of a tough situation

An adult and child looking at Santa inside a large snow globe with snowy trees at dusk.

When I’m going through something stressful, I have a strong urge to think out loud about it with someone I trust. There are probably several reasons I end up feeling better: my listener helps me avoid catastrophic thinking, or reminds me that they have my back if things get worse. But another likely reason is that having the chance to describe a difficult situation in detail – even if you’re just describing it to yourself, as in a journal – invites you to see the full picture, and in many cases, it’s not all bad.

Research by Christian Waugh and colleagues at Wake Forest University in North Carolina underscores this and highlights its potential for helping us manage our emotions. They focused largely on people’s experiences during the COVID-19 pandemic, based on data they collected then. When people reflected on a stressful experience they’d been having, and were prompted to describe six specific elements of the situation, they tended to list at least one that was positive (such as spending more time with family during the pandemic). Having more positive elements in the list was associated with feeling less negative and more positive emotion following the task. Taking some time to elaborate on one of the positive aspects seemed to help people feel better, too.

It can be annoying to be told to ‘look on the bright side’ or ‘find the silver lining’. But personal trials often come with opportunities for growth or self-insight; grief or separation sometimes lead to new connections; and even mundane sources of frustration (a traffic jam, say) can contain small points of pleasure or relief (enjoying a song on the radio that you would’ve missed). Where there are such leavening factors, taking a moment to talk or write about the experience could help us make the most of them.

by Matt Huston

FIND OUT MORE

To learn about other accessible means of managing emotions, start with this Psyche Idea written by Christian Waugh himself: ‘Asking One Simple Question Can Entirely Change How You Feel’ (2022).

In an episode of the Speaking of Psychology podcast (produced by the American Psychological Association), the psychologist James Pennebaker talks about his research on expressive writing and how it makes people feel better.


NOTE TO SELFWORK AND VOCATION

Are you saying ‘thank you’ too effusively?

A group of office workers turned to face a colleague, clapping and smiling, in a modern meeting room setting.

I was taken aback a few years ago when an article went viral admonishing its readers for sending so many ‘thank you’ emails – we’re all struggling with overflowing inboxes, it claimed, and insisting on replying ‘thank you’ all the time, while polite, just adds to the collective burden. Guilty as charged, I thought at the time.

According to a recent paper, there’s another reason to go easy on your gratitude. In the words of the research team led by Kristin Laurin at the University of British Columbia, saying ‘thank you’ too intensely could have ‘potential negative consequences’ for your ‘impression-management goals’. In short, it could make you seem like less of a boss.

The researchers came to their conclusion after presenting hundreds of participants with examples of exchanges between a helper and a thanker. Some of these were fictional vignettes, others were real-life workplace exchanges. Gratitude expressions ranged from the to-the-point ‘Thanks’ to the much more effusive ‘Thank you so much for taking your time to do this for me. I’m incredibly grateful. You have no idea how much I appreciate it. Thank you again.’

Participants rated more effusive thankers as being lower in status and lower in power (that is, having less control over resources and decision-making), relative to helpers. In the real-world examples, this was specifically the case when the message of thanks dominated, rather than being embedded in a longer message.

Expressing gratitude has many benefits – it helps us all get along, among other things – but Laurin and her team said their work shows being too effusive could have unintended consequences. If you’re an agreeable person but you also have ambitions for getting ahead, it might be worth pausing before expressing your next thankful message.

by Christian Jarrett

FIND OUT MORE

An analysis by the energy company Ovo claimed that ‘thank you’ emails are bad for the environment and that if British adults each sent one fewer of these emails each day, we would save more than 16,433 tonnes of carbon a year.

For another nuanced take on gratitude, check out the Psyche Idea ‘True Gratitude is a Communal Emotion, Not a Wellness Practice’ (2020) by Michal Zechariah.


Embrace the monotony

A painting on a wall with a man in a suit standing in profile beside a doorway in an art gallery.

For most of my 20s, I couldn’t brush my teeth, ride public transit, or take a walk without listening to a podcast or audiobook. Silence, I thought, was a waste of time.

But since reading All the Beauty in the World (2023), I’ve been reconsidering my relationship to dull, seemingly empty moments. In the book, Patrick Bringley recounts his decade among the watchful guards of New York’s Metropolitan Museum of Art. Standing in the Met’s echoic halls for hours on end, day after predictable day, he found that, over time, his relationship to the work slowly changed. Initial enchantment with the art gave way to boredom – and then, enlightenment. He surrendered to the ‘turtleish movement of a watchman’s time’, stopped thinking about how much of his shift was left, and let the hours drift.

I think about Bringley’s experience when I have to engage in any long, monotonous task. It might be waiting in line or on hold, vacuuming, folding laundry, or chopping vegetables for dinner. I resist the urge to fill the time with music or podcasts and strive instead for what Bringley calls a ‘princely detachment’ from time, finding the luxury and nuance in the moment.

Bringley noticed patterns in the different kinds of Met visitors. Hanging up my laundry, I notice patterns in how different articles of clothing tend to wrinkle in the wash. Bringley developed an appreciation for artworks that he initially ignored. I pay finer attention to the unique composition of facial features on the faces of people I stand in line with. I am learning, I think, to appreciate the little things.

Of course, it requires constant practice to find the peace and richness in these stretches of time. But your reward comes, Bringley says, when an hour no longer feels an hour long, and you ‘hardly remember how to be bored’.

by Hannah Seo

FIND OUT MORE

For a thoughtful conversation on how to embrace silence, and the meaning that can be found in intimate moments of quiet, listen to the episode ‘How to Sink Into Silence’ from the podcast The Gray Area with Sean Illing.

The Psyche Guide ‘Solitude Can Be Profoundly Restorative. Here’s How to Savour It’ (2025), by the psychologist Thuy-vy Nguyen, offers expert guidance on treating alone time as an opportunity, rather than a boring interlude.


NOTE TO SELFFEAR AND PHOBIA

How scary is it really?

A silhouette pressing hands on a frosted glass door in an abandoned room with peeling paint on walls and door.

Many situations in life that are supposed to be fun also involve a high degree of uncertainty: dates with strangers, rollercoasters with unpredictable twists and turns, unrehearsed karaoke. For those of us who like to be able to see what’s coming, many of these potentially enjoyable opportunities may as well have warning signs hanging over them. Sometimes it’s tempting not to take the risk. But I recently came across a study that made me wonder if I should challenge myself more often.

The researchers, including members of the Recreational Fear Lab at the University of Aarhus in Denmark, surveyed visitors to Dystopia Haunted House – one of those immersive attractions where you wander past menacing costumed actors, not knowing what will pop out next. Before they went in, the participants completed some questionnaires, including one tapping their intolerance of uncertainty. (They rated how much they agreed with statements like ‘I can’t stand being taken by surprise’ and ‘Uncertainty keeps me from living a full life’.) As you might expect, visitors who were less tolerant of uncertainty had dimmer expectations about how the haunted house would hit them. They anticipated less positive emotion and more anxious and generally negative emotions than the uncertainty-tolerant did. And yet, afterwards, visitors across the board (including the uncertainty-averse ones) reported feeling more positive emotions and less unpleasant emotions in the haunted house than they predicted they would.

In other words: despite the frightening surprises they’d encountered, it wasn’t so bad after all. It seems that for me and other certainty-craving people, the real problem might not be the ghoul hiding around the corner or the possibility of singing off-key at the karaoke bar, but our pessimism about how it’ll make us feel.

by Matt Huston

FIND OUT MORE

If uncertainty causes you discomfort, too, you might benefit from reading the Psyche Guide ‘How to Embrace Uncertainty’ (2023) by Arie Kruglanski.

To learn more about research on haunted attractions and the benefits of horror, check out the Aeon Essay ‘Fear Not’ (2021) by Mathias Clasen.

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